jwhub Terms & Conditions

By accessing or using the jwhub platform — whether through a web browser, mobile device, or any application interface provided by jwhub — you acknowledge that you have read these Terms & Conditions in their entirety and agree to be legally bound by them. Your acceptance is indicated by any of the following actions: completing the jwhub registration process, clicking "I Agree" during onboarding, making a financial transaction on the platform, or simply continuing to use the platform after any published amendment takes effect.

These Terms & Conditions apply to all products and services offered by jwhub, including but not limited to: live casino games (baccarat, roulette, blackjack, sicbo, and dragon tiger), online slot games, bingo rooms, fisher games, sports betting, and all promotional or VIP loyalty programs associated with the jwhub brand.

jwhub reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via platform notification or email. Continued use of the jwhub platform following the effective date of any amendment constitutes your acceptance of the revised terms.

To be eligible to register and maintain a jwhub account, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are a natural person and not a corporation, trust, partnership, or other legal entity;
• You are accessing jwhub from a jurisdiction where online gaming is not prohibited by applicable law;
• You are not a current employee, contractor, agent, or immediate family member of any jwhub employee or affiliated entity;
• You are not subject to any self-exclusion order issued by jwhub or any other Philippine-licensed gaming operator;
• You are not included in any PAGCOR exclusion list or any other regulatory exclusion registry applicable in the Philippines;
• You are acting on your own behalf and not as an agent or representative of any third party.

jwhub may require you to submit documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within the timeframe specified by jwhub may result in account suspension and withholding of pending withdrawals until verification is completed.

Each individual is permitted to hold only one (1) jwhub account. Registering multiple accounts — whether under the same or different identities, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate termination of all associated accounts and forfeiture of all balances therein.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, valid Philippine contact number, and a valid email address. You agree to promptly update this information if it changes.

jwhub implements a Know Your Customer (KYC) verification process in accordance with Anti-Money Laundering Act (AMLA) requirements and PAGCOR regulations. As part of KYC, you may be required to submit:

• A valid government-issued photo ID (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID, PRC ID, Voter's ID);
• Proof of residential address (e.g., recent utility bill, bank statement, or barangay clearance dated within the last three months);
• Proof of payment method ownership (e.g., screenshot of registered GCash or Maya account showing your name and mobile number);
• Source of funds documentation for high-value transactions, as required under AMLA guidelines.

Withdrawal requests will not be processed until the applicable KYC verification tier has been completed. jwhub reserves the right to request additional documentation beyond the standard KYC requirements where deemed necessary for compliance, fraud prevention, or player protection purposes.

You are solely and entirely responsible for maintaining the confidentiality and security of your jwhub login credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login details with any other person under any circumstances, including family members or friends.

Any activity that occurs under your jwhub account — regardless of whether it was actually carried out by you — is your responsibility. jwhub will not be liable for any losses, whether financial or otherwise, that result from unauthorized access to your account caused by your failure to maintain secure credentials.

• Use a strong, unique password for your jwhub account that is not shared with any other service;
• Enable two-factor authentication (2FA) where available;
• Log out completely after each session, particularly when using shared or public devices;
• Report any suspected unauthorized account access to jwhub player support immediately;
• Never click links in unsolicited messages claiming to be from jwhub — jwhub will never request your password via email, chat, or SMS.

jwhub reserves the right to lock or suspend an account if suspicious login activity is detected, pending verification of account ownership by the registered holder.

All deposits and withdrawals on jwhub are denominated in Philippine Peso (PHP / ₱). jwhub supports the following payment channels: GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Minimum deposit amounts and processing times vary by payment channel and are displayed at the time of transaction within the jwhub wallet interface.

Deposits. Deposits credited to your jwhub account must be funded from a payment account registered in your own name. Third-party deposits — where the depositing account is registered to a different person — are strictly prohibited. jwhub reserves the right to reverse and return third-party deposits, and to place a hold on the associated jwhub account pending investigation.

Withdrawals. Withdrawal requests are subject to the following conditions:

• Your account must have completed the applicable KYC verification tier before any withdrawal is processed;
• Withdrawals will only be remitted to a payment account registered in your own name that matches your jwhub account identity;
• Any active bonus funds and their associated wagering requirements must be fulfilled before the bonus portion of a balance is eligible for withdrawal;
• jwhub may impose a maximum daily or weekly withdrawal limit based on your account tier and VIP level;
• Diamond and Royal Black Diamond VIP tier members receive priority withdrawal queue processing;
• jwhub processes withdrawal requests within the timelines published in the wallet section of the platform; these timelines may be extended during peak periods, Philippine public holidays, or due to additional verification requirements.

Chargebacks. Initiating a chargeback or payment dispute with your bank or e-wallet provider for any jwhub transaction — without first contacting jwhub support and allowing jwhub a reasonable opportunity to resolve the matter — is a breach of these Terms & Conditions. Such action may result in immediate account suspension, forfeiture of balance, and referral to the relevant payment provider for fraud investigation.

jwhub offers a range of bonuses and promotional incentives to eligible registered players. All bonuses are subject to the specific terms stated at the time of offer, which take precedence over any general statements made elsewhere. The following general conditions apply to all jwhub bonuses unless a specific promotion's terms state otherwise:

• Wagering Requirements: All bonus funds are subject to a wagering requirement that must be completed before any portion of the bonus (or winnings derived from bonus funds) can be withdrawn. The applicable wagering multiplier is stated on each promotion's detail page;
• Game Contribution Rates: Different game categories contribute to wagering requirements at different rates. Live casino games, slots, bingo, and sports bets may each have distinct contribution percentages, as specified in the promotion terms;
• Time Limits: Bonuses must be claimed within the stated offer window and wagering requirements must be completed within the bonus validity period. Expired uncompleted wagering requirements result in automatic forfeiture of the bonus balance;
• Maximum Withdrawal Cap: Certain bonuses carry a maximum amount that can be withdrawn from winnings generated using bonus funds. This cap is stated in each promotion's specific terms;
• One Bonus at a Time: Unless explicitly stated otherwise, only one active bonus may be held in a jwhub account at any given time;
• Eligibility: Bonuses are available to eligible registered Philippine players only. jwhub may restrict certain promotions by account tier, deposit history, or geographic region within the Philippines.

The jwhub Black Diamond VIP loyalty program comprises six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Royal Black Diamond. Tier progression is determined by accumulated qualifying turnover within each program period, as published in the VIP program details accessible from your jwhub account dashboard after login.

VIP benefits — including cashback rates, withdrawal priority, personal manager access, invitation-only bonuses, and event access — are awarded based on your current tier at the time the benefit is applied. Key VIP program conditions include:

• Tier status is reviewed on a rolling basis; failure to maintain the minimum qualifying turnover for your current tier within the review window will result in a tier review and potential tier adjustment;
• A 30-day grace period applies before any tier downgrade takes effect, during which the player is notified and given the opportunity to meet the retention threshold;
• Cashback is calculated on net gaming loss and is credited to your jwhub wallet on the schedule published for each tier;
• Personal manager access is available exclusively to Diamond and Royal Black Diamond tier members;
• VIP benefits are non-transferable, have no cash value outside the jwhub platform, and cannot be exchanged or redeemed outside the terms of the VIP program;
• jwhub reserves the right to amend VIP tier thresholds, benefit structures, and program terms with advance notice to affected members.

Each game available on the jwhub platform is governed by its own specific game rules, which are accessible within the game interface. In the event of any conflict between a specific game's rules and these Terms & Conditions, the game rules shall prevail with respect to gameplay mechanics, and these Terms & Conditions shall prevail with respect to all financial, account, and conduct matters.

All games on jwhub use independently certified random number generator (RNG) systems or, in the case of live dealer games, physically randomised game outcomes conducted in monitored studio environments. jwhub's game providers hold current certification from recognised testing laboratories. Return-to-player (RTP) information for slot games is available within each game's information panel.

In the event of a game malfunction, disconnection, or technical error during an active game session:

• Any bet placed during a verifiable technical malfunction may be voided and the stake returned to the player's wallet;
• Wins generated as a direct and sole result of a game error (e.g., incorrect RNG output, display glitch producing a false win screen) are void and not payable;
• jwhub's game logs constitute the authoritative record of all game outcomes; client-side display discrepancies do not affect the official result;
• Disputed game outcomes must be raised with jwhub support within 72 hours of the session in question.

The following actions are strictly prohibited on the jwhub platform and will result in account suspension, forfeiture of funds, and where appropriate, referral to Philippine law enforcement authorities:

• Using automated betting software, bots, scripts, artificial intelligence tools, or any non-human means to interact with jwhub games or systems;
• Exploiting software bugs, display errors, or game vulnerabilities to gain an unintended advantage;
• Engaging in collusion with other players to manipulate game outcomes or extract value from promotional structures;
• Money laundering or using jwhub to process, conceal, or move funds of unlawful origin;
• Creating or using multiple accounts for any purpose, including bonus farming;
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any support interaction;
• Attempting to access or interfere with any other player's account;
• Engaging in any conduct that jwhub, in its reasonable discretion, determines to be harmful to the integrity of the platform or other players.

jwhub is committed to promoting responsible gaming and minimising the potential for gambling-related harm among Filipino players. Gambling is intended to be an entertaining leisure activity — it should never be used as a means of generating income or resolving financial difficulties.

The following responsible gaming tools are available to all jwhub account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings;
• Loss Limits: Define maximum net loss thresholds across any given period;
• Session Time Reminders: Receive in-session notifications when you have been playing for a specified duration;
• Reality Checks: Periodic on-screen prompts displaying your net win/loss position for the current session;
• Self-Exclusion: Temporarily or permanently exclude yourself from the jwhub platform. Self-exclusion requests take effect within 24 hours of submission and cannot be reversed for a minimum of 6 months for temporary exclusions, or permanently for indefinite exclusions.

For players in the Philippines who believe they may have a gambling problem, jwhub encourages seeking support. You may also contact jwhub's responsible gaming team directly through the platform's support channel for a confidential conversation about your options.

All content on the jwhub platform — including but not limited to the jwhub brand name, logo, the "Black Diamond VIP" designation, website design, game interfaces, promotional graphics, text, software, databases, and all associated intellectual property — is the exclusive property of jwhub or its licensors and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jwhub platform solely for your personal, non-commercial gaming purposes. This licence does not include any right to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any jwhub content;
• Reverse engineer, decompile, or disassemble any jwhub software or game code;
• Use jwhub's brand name, logo, or any associated marks in any manner without prior written authorisation;
• Create derivative works based on any jwhub content or platform features.

To the maximum extent permitted by applicable Philippine law, jwhub's total liability to you for any claim arising from or relating to your use of the platform — whether in contract, tort, or otherwise — shall not exceed the net deposits made by you to your jwhub account in the 30-day period preceding the event giving rise to the claim.

jwhub shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or business opportunity, whether direct or indirect;
• Service interruptions caused by scheduled maintenance, force majeure events, telecommunications failures, or actions of third-party service providers outside jwhub's reasonable control;
• Losses arising from your failure to maintain the security of your jwhub login credentials;
• Any indirect, incidental, consequential, punitive, or special damages of any nature;
• The availability, accuracy, or content of third-party payment provider services (GCash, Maya, bank services, etc.).

Nothing in these Terms & Conditions limits jwhub's liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under Philippine law.

jwhub collects, processes, and stores your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The full details of how jwhub handles your personal data — including the types of data collected, purposes of processing, data sharing arrangements, retention periods, and your rights as a data subject — are set out in the jwhub Privacy Policy.

By registering a jwhub account, you consent to the processing of your personal data as described in the Privacy Policy. Key data practices include:

• KYC verification data is processed for identity verification, fraud prevention, and AMLA compliance purposes;
• Transaction data is retained for a minimum of five (5) years as required by AMLA regulations;
• Player activity data may be shared with PAGCOR or Philippine law enforcement authorities where legally required;
• jwhub does not sell personal data to third-party marketing companies.

jwhub reserves the right to suspend, restrict, or permanently close any account, at its sole discretion, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the specified timeframe;
• Suspected fraudulent activity, money laundering, or other illegal conduct;
• Engagement in any prohibited conduct as described in Section 9;
• A court order, regulatory direction, or instruction from PAGCOR or Philippine law enforcement;
• The account holder passing away (account closure on production of valid documentation).

Where an account is closed due to a player's breach of these Terms & Conditions, jwhub reserves the right to withhold some or all of the account balance, after deducting any amounts owed to jwhub, pending the outcome of any investigation. Where no breach is found, any remaining balance will be remitted to the player's verified payment method.

Players who wish to voluntarily close their jwhub account may do so at any time by contacting jwhub player support. Upon voluntary closure, any unused real money balance (excluding bonus funds) will be processed to your verified withdrawal method within the standard processing timeline for your account tier.

jwhub reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a jwhub player — jwhub will provide at least seven (7) days' advance notice of the upcoming changes via platform notification or email to your registered address.

Non-material amendments (such as typographical corrections, reorganisation of clauses without substantive change, or clarifications that do not alter the practical effect of a term) may be applied without prior notice. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

If you do not agree to any amended version of these Terms & Conditions, your sole remedy is to close your jwhub account in accordance with Section 14. Continued use of the platform after the effective date of any amendment constitutes full acceptance.

These Terms & Conditions and any dispute, claim, or controversy arising from or relating to them — or to your use of the jwhub platform — shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

You agree that any legal action, suit, or proceeding arising out of or relating to these Terms & Conditions shall be instituted exclusively in the competent courts of Makati City, Metro Manila, Philippines, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action, suit, or proceeding.

Nothing in this clause prevents jwhub from seeking injunctive or other equitable relief in any jurisdiction where necessary to protect its intellectual property rights or prevent irreparable harm.

jwhub is committed to resolving player concerns fairly and efficiently. If you have a question about these Terms & Conditions, or wish to raise a dispute regarding a transaction, game outcome, bonus, or account matter, please contact our player support team in the first instance:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays
• Response Target: Initial response within 24 hours; complex disputes within 5 business days

All formal disputes must be submitted in writing to the support email address above. jwhub will acknowledge receipt and provide a reference number within one business day. Where a dispute cannot be resolved through direct negotiation within 30 days of submission, the matter may be referred to PAGCOR's dispute resolution mechanism in accordance with applicable regulatory procedures.